We're Hiring: Service Operations Coordinator

- Location: Regina, SK
- Full-Time | In-Office & Remote (2/3 split - emphasis in-office)
- Monday to Friday, 8:00 am - 5:00 pm (40 hours per week); occasional evening and/or weekend hours when overtime is required

- Starting Salary Range: $22.00 to $26.00 per hour (based on incoming education, skills / expertise, and relevant experience)

- Language: English (Excellent written and speaking skills required)

- “EhOS_.” How do you pronounce that?

Say it with us:

- Eh_ - like Canada “eh”!
- OS_ - ahhhs

EhOS IT Solutions Inc.

Are you a master of multitasking with a knack for keeping things organized? Do you thrive in fast-paced environments where every day is different? Is your approach to technical support rooted in communicationseducating users? If so, you sound like an EhOS kind of person!

EhOS IT Solutions Inc. is looking for an IT Support Dispatcher / Coordinator to join our team and help us keep the digital world spinning smoothly. You’ll be the heartbeat of our service team—ensuring smooth operations, effective scheduling, and top-notch client service.

Who We Are : EhOS IT Solutions Inc. is a fast-growing IT services and solutions company based in Regina, proudly serving clients all over Saskatchewan. We’re more than just tech support—we’re trusted partners. Our mission? To help our clients reach their goals using technology. We don’t just solve IT problems; we teach, empower, and build lasting relationships along the way.

What You'll Do :

- Service Coordination & Dispatch_
- Triage incoming requests based on urgency, impact, and available information, following established service workflows.
- Assign and schedule work to technicians based on availability, skill alignment, and priority.
- Monitor ticket queues continuously,



ensuring progress, follow-up, and appropriate escalation when required.
- Set and reinforce realistic expectations with clients regarding response and resolution timelines.
- Communication & Client Experience_
- Maintain clear, professional, and empathetic communication with clients throughout the service lifecycle.
- Gather and document complete, accurate information from clients before assigning work to technicians.
- Perform post-service follow-ups when appropriate to confirm resolution and client satisfaction.
- Act as a communication buffer between clients, technicians, and leadership to reduce interruptions and confusion.
- Process, Documentation & Quality Control_
- Ensure tickets, notes, and documentation are complete, accurate, and consistently formatted.
- Maintain and update Standard Operating Procedures (SOPs related to dispatching, scheduling, licensing workflows, and inventory tracking.
- Identify recurring issues, inefficiencies, or gaps in process and recommend improvements or automation opportunities.
- Scheduling, Inventory & Office Operations_
- Coordinate onsite service appointments, deliveries, and device pickups.
- Track hardware and software inventory, including deployments, returns, Return Merchandize Authorizations (RMAs), and repairs.
- Assist with device preparation, asset documentation, and deployment tracking.
- Support light office administration tasks such as document scanning, organization,



and stock management.
- Reporting & Operational Awareness_
- Prepare and maintain basic operational reports (e.g., ticket volumes, aging tickets, workflow summaries).
- Flag patterns or concerns to leadership without owning analysis or strategic decisions.
- Maintain awareness of how service coordination and documentation impact billing accuracy and client satisfaction.

What We’re Looking For :

- 1-2 years of experience in a fast-paced administrative or dispatch role
- Diploma or certificate in Business Administration, Office Administration, Operations Management, Information Systems (non-technical stream), or related field; or equivalent experience.
- Core Competencies_
- Strong service coordination and prioritization skills in a fast-paced environment (EhOS maintains Service-Level Agreements (SLAs) with clients which outline the timeframes in which different issues must be resolved).
- Excellent written and verbal communication skills (English) with a customer-first mindset.
- Demonstrates strong active listening skills to accurately understand, clarify, and respond to client and team needs.
- High attention to detail and respect for process consistency.
- Sound operational judgment within established boundaries.
- Ability to manage multiple priorities calmly and professionally.
- Comfortable acting as a central coordination point rather than a technical problem-solver.
- Professional Traits_
- Organized, dependable, and proactive.
- Comfortable enforcing structure and boundaries without authority.
- Enjoys preventing issues rather than reacting to crises.
- Always maintains confidentiality and professionalism.
- Technical Literacy (Non-Technical Role)_
- General understanding of IT

📌 Service Operations Coordinator (Regina)
🏢 EhOS IT Solutions
📍 Regina