Support adventure customers through phone, chat, email, and social channels as a Senior Customer Advocate focused on sales support. Convert inquiries into successful bookings.

Boldr seeks a Senior Customer Advocate to provide empathetic, accurate, and timely customer support. You will manage pre-booking and post-booking questions, support sales conversion, and coordinate with local hosts. The position combines customer advocacy, sales execution, and support enablement across a high-volume platform.

Key Responsibilities:

- Answer adventure inquiries across phone, chat, social media, and email
- Convert customer inquiries into bookings and answer pre-departure questions
- Coordinate existing bookings with local hosts worldwide
- Track, prioritize, and escalate customer and platform issues




- Share customer insights to improve the user experience

Requirements:
- Two to three-plus years of customer service or support experience
- Experience in travel, hospitality, adventure tourism, or service environments
- Sales-related support experience and demonstrated booking or conversion results
- Excellent written and verbal communication skills
- Basic knowledge of Google Workspace and Microsoft Office

Bring customer advocacy, sales conversion, problem-solving, and travel support experience to Boldr’s Senior Customer Advocate team.

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📌 Senior Customer Advocate Sales Support (Moncton)
🏢 Boldr
📍 Moncton