Business Operations Coordinator (Part time)

Mint & Matter Cleaning Inc. Calgary, AB 15 hours per week | Remote | Growth-Focused Role

Mint & Matter is a premium residential and commercial cleaning company built on structure, high standards, and exceptional client experience.

This is a cross-functional role that supports both internal operations and external business development efforts.

What You’ll Be Responsible For

Operational Structure & Execution

- Develop, document, and refine Standard Operating Procedures (SOPs)
- Build workflows, checklists, and internal process documentation
- Organize and maintain digital systems and file structure
- Manage and coordinate office operations to ensure efficiency and effectiveness
- Track operational priorities and ensure follow-through
- Monitor service quality workflows and flag gaps
- Prepare clear weekly status and progress updates
- Assist in process improvements by analysing current procedures and recommending enhancements

Client & Booking Oversight

- Support pre
- and post-service communication processes
- Track customer feedback and coordinate resolution of service issues
- Maintain operational tracking dashboards

Commercial Growth & Business Support

- Research and build structured lists of qualified commercial prospects
- Maintain prospect tracking spreadsheets/CRM records
- Draft and send structured outreach campaigns
- Track outreach performance and response rates
- Prepare briefing documents and pitch materials
- Research relevant Calgary business and networking events
- Attend approved networking or industry events with leadership as needed (within agreed hours)

What Success Looks Like

- Processes become clearer and more structured over time
- Operational tasks are tracked and completed consistently




- Commercial outreach is organized and measurable
- Leadership gains leverage to focus on growth and strategy

Who You Are

- Highly organized and systems-oriented
- Strong written communicator
- Proactive and self-directed
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Notion, and Mailchimp
- Experience using data management systems and office software tools
- Strong typing skills with high accuracy for data entry tasks
- Comfortable balancing structure with growth-related tasks
- Professional and confident in business-facing settings
- Comfortable working in a small but ambitious company
- Ability to multitask effectively
- Competence in managing multiple priorities and meeting deadlines
- Experience in operations, project management, coordination, business administration, or business development is preferred.

Hours & Compensation

- 15 hours per week (flexible scheduling)
- Hybrid structure (some in-person meetings required)
- $20/hr
- Opportunity for growth as the company scales

Growth, Advancement & Performance

Mint & Matter is built with long-term vision. We are intentional about developing team members who demonstrate ownership, structure, and a strong execution mindset.

This role is designed to grow with the company. This role will evolve into a full time permanent role as we grow.

As Mint & Matter scales,



this position is expected to evolve into expanded leadership responsibility based on demonstrated performance and operational impact.

Potential growth paths may include:

- Senior Business Operations Coordinator : Taking increased ownership of cross-functional workflows, internal systems, and operational execution while supporting strategic initiatives.
- Operations Manager (City-Level) : Leading day-to-day operational oversight within a specific city, managing team coordination, quality control, and performance tracking.
- Regional Operations Manager (Provincial-Level) : Overseeing operations across multiple cities within a province, ensuring standardisation, operational consistency, and regional team performance.
- Business Operations Manager / General Manager : Supporting broader business strategy, cross-regional coordination, and leadership of operational managers while driving performance and growth initiatives.
- Director / Vice President of Operations : Providing strategic oversight of multi-province operations, leading regional managers, standardising systems at scale, and driving operational efficiency and expansion nationally.

Compensation Growth & Incentives

- Annual compensation review based on performance and business impact
- Performance-based bonuses tied to operational execution and growth milestones
- Increased responsibility and pay as scope expands
- Exposure to strategic decision-making and business-building experience

Well-Being & Future Benefits

At Mint & Matter, we believe the strength of the business comes from the strength of the people building it.

As the company scales, we plan to introduce structured employee advantages, including:

- Health and wellness benefits
- Paid time-off policies aligned with role progression
- P

📌 Business Operations Coordinator (Calgary)
🏢 Mint E Matter Cleaning
📍 Calgary