About SureTek

SureTek Electric & Technologies Ltd. is a family-owned Calgary electrical contractor with a solid local reputation and a tight, growing team. We take pride in doing great work and treating our customers and our team well.

The Role

This is a busy, phone-first role. The right person enjoys talking to people, stays calm when things get busy, and takes pride in being the one who keeps the day running smoothly.

Day-to-Day Responsibilities

- Answer incoming phone calls promptly and professionally
- Book service appointments and create accurate customer records in our scheduling software
- Route estimate requests to the appropriate team member
- Provide friendly support for customer questions, scheduling changes, and payment inquiries
- Keep our office workflow organized and on track

What We Are Looking For

The most important thing we are hiring for is a genuine passion for great customer service. If you love being on the phone, making people feel taken care of, and being the friendly voice that solves problems — you are who we are looking for. No specific education or formal qualifications required.

- Excellent telephone manner. Clear voice, calm tone, friendly and patient with all kinds of customers — including those who are stressed or frustrated.
- A genuine passion for customer experience. You take pride in making every caller feel heard, helped, and taken care of.
- Transparent, professional spoken and written English. Strong communication skills are essential.
- Computer-confident and quick to learn new software. Tech-savvy is a real asset.
- Organized and detail-oriented. You take notes, follow up,



and do not let things slip.
- Calm and steady under pressure. Able to juggle multiple priorities without losing your composure.
- Reliable and punctual. We are a small team and we count on each other.

Nice-to-Have

- Previous customer service, dispatch, or front-office experience
- Experience with scheduling or field-service software (ServiceTitan, Jobber, or similar)
- Familiarity with the trades or home services industry

What We Offer

- Base pay : $22-$26 per hour depending on experience
- Weekly pay. Paid every week, not biweekly.
- Performance pay based on clear, achievable goals
- Vacation pay paid on every cheque; time off available per Alberta Employment Standards
- Statutory holidays paid per Alberta Employment Standards
- Benefits program available after successful completion of the probation period

Room to Grow

SureTek is on a strong growth trajectory, and the team is going to grow with the business. We believe in building leadership from within and rewarding the people who show up, take ownership, and consistently bring their best. The team members who lead the way in their role today are the ones we look to first when new opportunities open up.

How to Apply

Send your resume along with a short note about yourself — what kind of work environment you do your best in, and why this role caught your eye.

SureTek Electric & Technologies Ltd. is an equal opportunity employer.

Pay: $22.00-$26.00 per hour

Benefits :

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Csr - Customer Service Representative (Calgary)
🏢 Suretek Electric E Technologies
📍 Calgary