Job Summary

The Distribution Centre (DC) Support Operations Manager provides strategic and operational leadership over critical site enablement functions, including inventory control, capacity planning, systems support, facilities, maintenance, and value-added services (VAS). This role is directly accountable for optimizing operational efficiency, maximizing inventory accuracy, ensuring system and equipment reliability, and maintaining rigorous regulatory compliance. As a champion of continuous improvement and talent development, you will build high-performing teams and forge strong cross-functional partnerships to seamlessly support customer fulfillment and broader business objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Operational Leadership & Strategy

- Own and lead all core operational support functions for the DC, ensuring maximum system reliability, capacity utilization, and total site readiness.
- Partner closely with the Operations Manager to align support infrastructure with daily volume priorities, service commitments, and throughput requirements.
- Lead peak season readiness, seasonal capacity planning, and operational risk mitigation to ensure resources are perfectly aligned with fluctuating business demands.
- Demonstrate exceptional ownership and proactive problem-solving, operating with high autonomy while maintaining strict alignment with site executive leadership.

Inventory Control & Capacity Optimization

- Govern the DC’s end-to-end inventory accuracy program, institutionalizing root-cause analysis and sustainable corrective actions.
- Oversee comprehensive inventory control workflows, including discrepancy investigations, cycle counting, aged inventory analysis, and disposition strategy in alignment with Brand teams.
- Architect the site’s inventory capacity planning and slotting strategies across both automated and conventional storage layouts to optimize space and mitigate constraints.
- Drive advanced allocation and replenishment strategies to maximize automation utilization, reduce touches, and support uninterrupted order fulfillment workflows.

Systems, Facilities & Support Functions

- Provide executive oversight for DC systems support, safeguarding data integrity,



operational continuity, and rapid technical incident resolution.
- Collaborate with IT and specialized systems teams to troubleshoot system anomalies, coordinate software/hardware enhancements, and map systems to operational needs.
- Direct Value-Added Services (VAS) planning and execution, ensuring highly accurate customer-specific requirements are met within strict SLAs.
- Oversee Facilities and Engineering/Maintenance functions to maximize uptime, execute robust preventative maintenance, and guarantee full regulatory and safety compliance.

Team Development & Continuous Improvement

- Lead, coach, and elevate a team of functional leaders and specialists; establish crystal-clear performance expectations and cultivate a robust internal talent pipeline.
- Foster a culture of continuous improvement by leveraging Lean methodologies, partnering with operational leadership to optimize processes and drive down cost-to-serve.
- Develop, track, and report on departmental KPIs, proactively identifying performance trends, communicating risks, and executing mitigation strategies.
- Build influential relationships with Brand, IT, and Corporate stakeholders to champion site needs and transparently communicate operational risks or opportunities.

SUPERVISORY RESPONSIBILITIES

Directly manage and develop a team of 5 to 8 functional leaders and specialists spanning Inventory Control, Outbound Scheduling, and Facilities Management. Carry out full managerial responsibilities in strict accordance with company policies and employment laws. This includes talent acquisition, onboarding, and continuous training; workflow planning and allocation; performance management, driving accountability, rewarding excellence, and resolving employee relations matters.

REQUIRED EDUCATION & EXPERIENCE





- Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related operational field preferred; equivalent professional experience in lieu of a degree will be fully considered.
- 5+ years of progressive leadership experience in high-volume, fast-paced omnichannel distribution environments.
- 5+ years of direct people management experience, with a proven track record of developing subordinate leaders or supervisors.
- Prior hands-on experience overseeing automated warehouse environments and complex Warehouse Management Systems (WMS).
- Experience within the sporting goods, retail, or consumer goods industry is highly preferred.

PROFESSIONAL QUALIFICATIONS & COMPETENCIES

- Advanced interpersonal and communication skills, with a demonstrated ability to influence and collaborate across Operations, IT, and Corporate Brand partners.
- Deep functional expertise in modern warehouse management infrastructure, inventory control methodologies, and data-driven operational reporting (SAP and highly automated environments a distinct plus).
- Solid foundation in Lean Six Sigma principles and a metrics-driven commitment to operational excellence.
- Exceptional analytical ability; comfortable navigating complex data sets, identifying performance trends, and translating insights into structured, actionable site improvements.
- Resilient and agile problem-solver who excels at managing competing priorities and making high-stakes decisions in a volatile, high-volume setting.
- Proficiency in Microsoft Office Suite, with advanced data modeling capabilities in Excel.

Pay: $100,000.00-$110,000.00 per year

Benefits:

- Casual dress
- Company pension
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Belleville, ON K8N 0A3: reliably commute or plan to relocate before starting work (required)

Experience:

- Inventory management: 5 years (preferred)
- warehousing & distribution center: 5 years (preferred)

Work Location: In person

📌 Operations Support Manager (Belleville)
🏢 AMER SPORTS
📍 Belleville