About Beam Radiology

Beam Radiology is a physician-led, community-based diagnostic imaging and specialty care organization committed to compassionate patient care and service excellence for our referring practitioners. Our patients always come first.

We are an expanding diagnostic imaging practice located in Calgary, Alberta, offering a comprehensive range of imaging and specialty care services. Our team of radiologists, physicians, technologists, sonographers, nurses, and operational professionals work collaboratively to provide an exceptional patient experience and support positive healthcare outcomes.

Driven by clarity of vision and strong values, Beam Radiology focuses on clinical excellence, collaboration, operational innovation, and meaningful career growth opportunities for our team members.

The Opportunity

Beam Radiology is seeking a highly organized and patient-focused Booking Coordinator to join our growing team.

Reporting to the Booking Supervisor, the successful candidate will support the coordination and scheduling of diagnostic imaging appointments across Beam Radiology. This role plays an important part in ensuring patients receive timely access to care by managing appointment bookings, reviewing referral information, communicating with patients and referring offices, and maintaining accurate schedules across our clinic locations.

This is a remote position; however, candidates must reside in Calgary, Alberta.

The ideal candidate is a strong communicator who enjoys helping patients, thrives in a fast-paced environment, and brings exceptional attention to detail and organization to their work.

Key Responsibilities

Patient Scheduling & Coordination

- Coordinate and schedule diagnostic imaging appointments across Beam Radiology.
- Manage high-volume inbound and outbound telephone calls in a professional and compassionate manner.
- Contact patients to schedule appointments and provide clear and accurate preparation instructions.
- Schedule appointments appropriately based on referral information and booking requirements.
- Support efficient use of appointment availability across clinic locations.
- Monitor waitlists, cancellations, and rescheduling opportunities to improve patient access and minimize unused appointment times.
- Ensure appointment details are accurate and complete prior to each patient's visit.

Referral & Records Management

- Receive, review, and process diagnostic imaging referrals in accordance with established procedures.
- Verify patient demographics, referral details, and other required information, updating records as necessary.




- Identify incomplete or missing referral information and follow up with referring offices as required.
- Maintain accurate patient scheduling records and documentation within Beam's booking systems.
- Track referral and booking status to help ensure patients are scheduled in a timely manner.
- Coordinate with referring practitioners, clinics, and internal departments regarding scheduling and referral needs.

Patient Service & Communication

- Deliver an exceptional patient experience through professional, respectful, and compassionate communication.
- Provide patients with clear information regarding appointment dates and times, preparation requirements, clinic locations, and next steps.
- Communicate effectively with patients, referring practitioners, physicians, clinic teams, and other internal departments.
- Respond to patient questions and concerns and escalate matters appropriately when needed.
- Support continuity of care through timely communication and accurate scheduling.

Administrative Support

- Maintain the confidentiality of patient, medical, and financial information at all times.
- Assist with document management and administrative follow-up related to referrals and appointments.
- Support departmental reporting and scheduling requirements as needed.
- Collaborate closely with Booking, Reception, clinical teams, and other departments to support efficient clinic operations.
- Participate in process improvement initiatives designed to enhance patient access and booking workflows.
- Perform other related duties as required.

Qualifications

Required

- Medical Office Assistant (MOA) certificate, diploma, or a combination of relevant education and experience.
- Minimum one year of experience in medical booking, healthcare administration, a medical office, or patient scheduling.
- Strong telephone communication and customer service skills.
- Exceptional attention to detail and organizational abilities.
- Ability to manage a high volume of work and competing priorities in a fast-paced setting.
- Strong computer skills, including Microsoft Office applications.
- Ability to work effectively and independently in a remote environment.
- Ability to maintain confidentiality and professionalism when handling sensitive patient information.




- Strong interpersonal skills and the ability to collaborate effectively as part of a team.
- Must reside in Calgary, Alberta.

Preferred

- Previous experience in diagnostic imaging, healthcare booking, or a medical clinic environment.
- Experience with electronic medical records (EMR), RIS, PACS, or healthcare scheduling software.
- Experience managing high-volume referral and booking workflows.
- Knowledge of medical terminology and diagnostic imaging scheduling processes.
- Experience working within a multi-site healthcare environment.

Work Schedule

- Full-time, permanent position
- Monday to Friday
- Primarily daytime hours
- Remote position

Compensation & Total Rewards

Beam Radiology offers a competitive compensation and benefits package, including:

- Competitive hourly wage based on qualifications and experience
- Overtime pay where applicable
- Comprehensive health, dental, vision, disability, and extended health benefits
- RRSP program with employer matching
- Paid vacation, sick time, and statutory holidays
- Employee Assistance Program (EAP)
- Team-building events and employee appreciation initiatives

Why Join Beam Radiology?

This is an opportunity to join a growing healthcare organization where your work directly supports patients in accessing important diagnostic imaging services.

What you can expect:

- A supportive, collaborative, and team-oriented workplace
- Meaningful work helping patients access diagnostic imaging services
- The flexibility of a remote role while remaining connected to a Calgary-based healthcare team
- Opportunities for professional growth and development
- Exposure to a dynamic, multi-site diagnostic imaging environment
- Long-term career opportunities within a growing organization

Equity, Diversity & Inclusion

Beam Radiology is committed to fostering an inclusive, respectful, and equitable workplace. We celebrate diversity and welcome applications from individuals of all backgrounds.

Accommodations are available throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.

How to Apply

If you are passionate about helping patients and would like to join a healthcare organization that values its team members, we encourage you to apply in confidence. Please email your resume to [email protected].

We thank all applicants for their interest. Only those individuals selected for further consideration will be contacted.

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Work Location: Hybrid remote in Calgary, AB

📌 Booking Coordinator - Diagnostic Imaging (Calgary)
🏢 Beam Radiology
📍 Calgary