Job description:
Administrator / Clinic Coordinator
Join Our Agile Team as a Clinic Coordinator!
Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?
CVC is a lively, growing group counselling practice that supports individuals, couples, and families out of our office in Tin Town, Courtenay.
Our admin team is the backbone of our practice—you keep everything moving so our counsellors can focus on what they do best. The work you do matters and we’ll make sure you feel supported every step of the way.
Here’s what you’ll enjoy working with us:
- Competitive compensation
- A warm, supportive environment where your role truly makes a difference
- A modern, light-filled space conveniently located in Courtenay.
- A team that values collaboration, kindness, and growth—for our clients, our counsellors and for you.
What You’ll Do:
- Front Desk Support: Provide exceptional support to our counselling clients by assisting with bookings, payments, and managing intake & consent forms.
- Client Interaction: Welcome clients to the office, answer client calls and emails, and help process payments with professionalism and compassion. Provide guidance on matching people with a counsellor that fits their needs.
- Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered. Maintain basic knowledge of counselling modalities, current offerings, policies and procedures so as to provide clear, accurate information to people seeking support. Maintain stats.
- Efficiency and professionalism: respond to inquiries in a timely manner, balance priorities,
and maintain professionalism in busy environments.
- Office Maintenance: Keep the office areas organized, manage office supplies, and provide light cleaning.
To Succeed in This Role:
- We’re looking for someone with excellent communication skills, initiative, and a team-oriented mindset.
- You must be extremely organized. We need you to be detail oriented while also seeing the big picture.
- Kindness and a genuine interest in helping others is a must.
Qualifications:
- 2-3 years of administrative experience in public facing roles preferably in caring professions.
- Psychology undergraduate students and graduates are welcome!
Skills & Attributes of Our Ideal Candidate:
- Confident, self-motivated individual with the ability to work independently and collaboratively.
- Strong communication skills with the ability to communicate professionally and compassionately.
- Confidence in sharing ideas and constructive feedback to help us grow. Values and maintains high standards.
- Ability to juggle multiple projects simultaneously and meet deadlines.
- Attentive to detail and careful follow through.
- Strong critical thinking skills. Consistently rely on existing knowledge, training, and workflows, while integrating new information.
- Tech-savvy, with experience using Google Workspace, Google Drive Suite, Gmail and Mac.
- Knowledge of Jane App is an absolute asset.
Hours, Schedule, and Wages
- $24.00 - $27.00/hr starting wage with opportunities for advancement for excellent service.
- 25-30 hours/week
- In person
- Weekdays to start with possible adjustments to include evenings and weekends.
Application Process: Please submit your resume and cover letter to
[email protected]
For more info on our practice, visit our website: comoxvalleycounselling.ca
Pay: $24.00-$27.00 per hour
Expected hours: 25.0 – 30.0 per week
Benefits:
- Paid time off
Work Location: In person
📌 Office Administrator (Courtenay)
🏢 Comox Valley Counselling
📍 Courtenay