Make automotive claims clearer for dealers and customers through empathy, active listening, and hands-on field support across Calgary.
YWT Dealer Services is seeking a Claims Concierge Specialist for its industry-leading Dealer Concierge Team. Reporting to the Claims Concierge Manager, you will create exceptional experiences, manage inquiries, and guide concerns through completion. You will regularly visit dealer partners, with occasional travel across Alberta, while training dealership service and F&I; teams on claims.
Key Responsibilities:
- Deliver exceptional experiences in every dealer and customer interaction
- Listen empathetically and set realistic expectations
- Turn escalated situations into positive customer experiences
- Train dealership teams on claims processes and documentation
- Meet response-time and customer-satisfaction KPIs
Requirements:
- Two or more years in automotive service, claims, and customer experience
- Proven record creating exceptional customer experiences
- Explicit proactive communication and strong attention to detail
- Organizational and time-management skills for field scheduling
- Monday-to-Friday availability, including occasional flexibility outside regular hours
Apply your empathy, organization, and automotive customer experience skills to improve claims support for YWT dealer partners.