Coordinate customer complaint cases by preserving details, connecting follow-ups, and maintaining clear ownership. This position is remote with full-time or part-time availability.

As a Customer Service Complaint Intake Representative, you will ensure each reported concern reaches the appropriate reviewer. Responsibilities include recording the issue, date, requested follow-up, and relevant customer context. You will use approved systems, secure fields, and employer escalation guidance without deciding outcomes or offering compensation.

Key Responsibilities:

- Connect follow-up messages with existing cases
- Update the case owner when recent messages arrive
- Flag urgent or sensitive concerns through established processes




- Attach submitted photos or documents in approved systems
- Raise cases without visible owners to a lead

Requirements:

- Ability to preserve important customer details accurately
- Respect for privacy and designated secure fields
- Ability to avoid unauthorized remedies or promises
- Careful handling of channel preferences and case numbers
- Relevant customer concerns experience is welcome

Use organized case coordination, privacy awareness, and respectful customer service to support reliable complaint handoffs.

📌 Customer Complaint Case Coordinator (Toronto)
🏢 Hrstalentsolutions
📍 Toronto