Create memorable experiences for Rider Nation as a Fan Services Representative based at Mosaic Stadium in Regina. Connect fans with personalized, responsive support.

This position supports Saskatchewan Roughriders season ticket members and fans before, during, and throughout the season. You will listen to feedback, resolve concerns, process payments, and assist with general ticket inquiries. Success requires enthusiasm, calm problem-solving, relationship building, and a positive professional approach.

Key Responsibilities:

- Build relationships through fan feedback and service conversations
- Resolve customer issues promptly and effectively
- Communicate through phone, email, text, and in-person channels
- Assist single-game purchases and special promotions
- Create, send, and save MVP Contracts

Requirements:

- Passion for creating memorable fan experiences
- Explicit, confident written and verbal communication
- Ability to stay calm while solving problems
- Positive attitude and customer service focus
- Ability to work with Saskatchewan Roughriders home games

Apply your communication, problem-solving, and relationship-building strengths to help Rider Nation enjoy exceptional Saskatchewan Roughriders service.

📌 Rider Nation Fan Experience Specialist (Regina)
🏢 Saskatchewan Roughrider Football Club
📍 Regina