Support hotel reception with Opera Cloud expertise, accurate payments, and thoughtful guest assistance. At Sandman Hotel Group, first impressions shape every stay.

The Guest Service Agent manages essential front desk interactions while presenting a positive, professional image. Responsibilities include issuing keys and information, answering questions, booking reservations, and completing welcome calls. The position also requires organized reporting, cash handling, and attention to unresolved departures.

Key Responsibilities:

- Provide a warm, welcoming, and friendly guest setting
- Issue room keys, pamphlets, and discount cards
- Respond to guest questions and arrange transportation
- Write and enter wake-up call requests
- Check unresolved departures and update room status reports

Requirements:

- High proficiency with Opera or Opera Cloud
- Strong verbal and written communication abilities
- Exceptional conflict resolution and negotiation skills
- Ability to interpret client needs and offer solutions
- Adaptability while handling multiple priorities under pressure

Apply front desk technology, guest relations, and organized communication to create reliable hotel experiences with Sandman Hotel Group.

📌 Hotel Receptionist Opera Cloud Specialist (Canada)
🏢 Northland Properties
📍 Canada