Shape exceptional customer experiences at Staples Canada as a Retail Assistant Manager, leading teams with communication and a customer-first mentality. Handle escalated situations while building longer-term business partnerships.
As an Assistant Manager, you will coach associates to provide tailored products and services for customers. You will guide seamless service, support business customers, and create a high-performance environment. Responsibilities include team development, performance feedback, inventory management, and policy compliance.
Key Responsibilities:
- Coach teams delivering exceptional customer experiences
- Engage customers and offer tailored products and services
- Handle escalated customer situations with leadership
- Provide regular coaching and performance feedback
- Manage inventory, merchandising, and brand standards
Requirements:
- Two to three years of retail management experience
- Direct accountability for sales and service targets
- Customer and sales-focused team leadership experience
- Excellent communication and interpersonal skills
- Robust prioritization, organization, and multitasking skills
Use customer experience leadership, team coaching, and retail management skills to strengthen Staples Canada’s customer partnerships.