Support FedEx customers bilingually through direct service, accurate information, and strong verbal communication. This interview position includes administrative duties.
As a Customer Support Specialist, you will assist customers while contributing to productive operations. The description emphasizes interpersonal communication, analytical problem solving, negotiation, and knowledge of FedEx Express and Ground products. Knowledge of Canadian Customs regulations is preferred. The position also requires training completion, mandatory testing, Windows operation, and the ability to work under pressure in a monitored, changing environment.
Key Responsibilities:
- Assist customers requiring direct customer interface
- Provide accurate information during customer interactions
- Complete administrative duties for efficient operations
- Promote continued sales wherever possible
- Generate potential incremental revenue
Requirements:
- High school diploma or equivalent; college diploma preferred
- Knowledge of FedEx Express and Ground products preferred
- Knowledge of Canadian Customs regulations preferred
- Excellent interpersonal and verbal communication skills
- Ability to handle stress in changing environments
Use bilingual customer support, product knowledge, negotiation, and problem solving to assist FedEx customers accurately.