Coordinate medication deliveries for Loblaw Companies Limited while managing patient calls, courier schedules, and sensitive information. Strong communication and organization are central to this work.
As a Health Services Coordinator, you are a first contact for patients, caregivers, clinics, pharmacies, and medical professionals. You will schedule deliveries, follow up on active patient files, index documents, and route inquiries to appropriate teams. Success requires multitasking, changing priorities, deadlines, and policy compliance.
Key Responsibilities:
- Coordinate subsequent medication deliveries between patients and couriers
- Follow up on scheduled deliveries and active patient files
- Index or create appropriate patient document files
- Meet established performance metrics for assigned work
- Report adverse events and product technical complaints
Requirements:
- Minimum one year of call center experience
- Post-secondary education is an asset
- Bilingual English and French preferred
- Ability to adapt, multitask, prioritize, and meet deadlines
- Pure Connect Genesys experience is an asset
Bring organized delivery coordination, careful documentation, and skilled patient communication to Loblaw’s health services operations.