Guide B2B SaaS partners from demo value to adoption with analytical customer success and clear workflow-focused communication. Reflow supports versatile starting arrangements.

This Customer Success Manager role centers on helping partners realize value from Reflow, a workforce and workflow intelligence platform. You will understand customer workflows, configure products around business needs, and capture insights for product direction. You will also create onboarding playbooks, coordinate contract processes, and support renewals and expansions.

Key Responsibilities:

- Guide customers through setup, onboarding, adoption, and success
- Uncover workflow pain and accelerate time-to-value
- Translate customer feedback into structured product insights
- Create onboarding processes,



metrics, and customer touchpoints
- Support expansions, renewals, and partner contract processes

Requirements:

- Background in B2B SaaS, enterprise software, or data-heavy products
- Analytical skills from technical, finance, economics, or product work
- Curiosity about customer workflows and business needs
- Ability to excite, guide, and close customers
- Clear written, verbal, and human communication

Apply workflow analysis, customer guidance, and structured playbooks to help Reflow partners adopt, renew, and expand.

📌 B SaaS Customer Success Manager (Toronto)
🏢 Reflow
📍 Toronto