Manage B2B order fulfillment for L’Occitane en Provence, using SAP S/4HANA, advanced Excel, and precise customer communication daily.

This Sell In and B2B Customer Service Associate oversees orders for US and Canada customers. You will ensure accurate processing, delivery documentation, invoicing, and customer updates. The position works with sales, supply chain, warehouse teams, and the Customer Service Manager to meet customer needs and improve processes.

Key Responsibilities:

- Process orders in line with customer requirements and procedures
- Coordinate deliveries, acknowledgments, notifications, and tracking information
- Monitor order processing and fulfillment accuracy indicators
- Optimize fulfillment processes and minimize operational errors




- Assist with customer data updates and information integrity

Requirements:

- One to three years’ experience in supply chain or customer service
- Bachelor’s degree or foreign-equivalent related education
- Working knowledge of B2B operations and client portals
- Ability to investigate chargebacks using Amazon Vendor Central
- Robust organization, prioritization, and attention-to-detail skills

Bring order management, fulfillment accuracy, and customer communication expertise to L’Occitane en Provence’s B2B operations.

📌 B Order Management Specialist (Toronto)
🏢 L'Occitane En Provence
📍 Toronto