Manage registrations, participant launches, and operational workflows for EZRA coaching programs from Toronto, with a hybrid schedule including three office days.

This Operations Specialist supports open enrolment programs within EZRA’s Customer Experience & Operations function. The role focuses on accurate processing, clear participant communications, and productive shared services. You will coordinate with Customer Success Managers, Billing, Configuration, and global teams while supporting system updates and data hygiene.

Key Responsibilities:

- Review rates and Purchase Orders before processing registrations
- Coordinate credit card invoicing, SLAs, and chargeback trackers
- Review participant communications and chase incomplete registrations




- Launch participants and maintain post-launch updates in systems
- Participate in UAT for functionality updates and bug fixes

Requirements:

- Three or more years of back-office or administrative experience
- Ability to keep many concurrent processes organized
- Experience with technical systems and process documentation
- Understanding of financial processes, POs, and payment methods
- Commitment to continuous improvement and process streamlining

Use operational accuracy, system experience, and financial coordination skills to support participant launches and registrations at EZRA.

📌 Operations Specialist Registration Management (Toronto)
🏢 Adecco Group
📍 Toronto