Brex Empower onboarding needs customer empathy and structured project coordination from its Vancouver-based Implementation Consultant I. Work hybrid, with three office days weekly.

As part of Brex’s Commercial team, you will guide small to mid-sized customers through onboarding and deployment. This prospect develops your product knowledge while applying communication, configuration, integration, and change-management skills. You will help customers understand business needs, prepare for go-live, and adopt modern spend processes with support.

Key Responsibilities:

- Understand customer needs and configure Brex with guidance
- Introduce integration concepts and relevant connection guides
- Engage Technical Consultants for complex troubleshooting needs




- Coordinate AE/CSE and CSM relationship handoffs
- Support end-user adoption and customer readiness for go-live

Requirements:

- Four-plus years of customer-facing experience
- Experience supporting SaaS customers or consulting engagements
- Strong communication with customers and internal stakeholders
- Comfort across technical and non-technical workstreams
- Ability to drive tasks toward completion urgently

Build customer confidence through Brex Empower onboarding, product configuration, integration guidance, and thoughtful implementation support.

📌 Brex Empower Onboarding Consultant (Vancouver)
🏢 Brex
📍 Vancouver