Drive technician service delivery through process improvement, resource utilization, and regulatory compliance across assigned regions. BGIS needs operational leadership focused on reliable execution.

As Regional Operations Manager, you oversee skilled trades technicians and help achieve service level agreements and performance metrics. Your work includes managing orders, time, expenses, labor loading, callbacks, and corrective solutions. You collaborate with Dispatch and CMMS teams to maintain effective service delivery.

Key Responsibilities:

- Manage work orders and weekly expenditures
- Coordinate technician time, expenses, and resource utilization
- Review processes and implement standard operating procedures
- Investigate operational issues and drive timely resolution
- Collaborate with Dispatch and CMMS teams

Requirements:

- Five to ten years of trades operations work experience
- Five years supervising or managing skilled trades operations
- Ability to develop and implement processes
- Ability to influence, persuade, and negotiate
- Community college diploma or equivalent training

Use service delivery, process development, and cost-control expertise to strengthen regional technician operations at BGIS.

📌 Regional Service Delivery Manager (Montreal)
🏢 BGIS
📍 Montreal