Shape BMO Business Banking journey strategy through client experience design, stakeholder alignment, and measurable outcomes. Work in a hybrid model from BMO Place at least three days weekly.

This Director, Journey Enablement role leads the Assisted Servicing and Collections Journey across Branch, Relationship Managers, and Virtual Connect. You will establish priorities, business cases, roadmaps, and processes with Product, Digital, Technology, Operations, Analytics, and Governance partners. Your mandate includes servicing, renewals, remediation, collections, routing, and exception management.

Key Responsibilities:

- Establish journey roadmaps and prioritization
- Align partners around outcomes and decision rights
- Develop business cases and assess expected returns




- Design processes, playbooks, and service improvements
- Advise senior leaders on strategic initiatives

Requirements:

- Deep understanding of digital client experiences
- Robust systems thinking and process design skills
- Ability to translate needs into actionable roadmaps
- Proven influence across diverse stakeholder groups
- Expert business analysis and project delivery knowledge

Bring strategic journey leadership, business case development, process design, and cross-functional partnership to BMO Business Banking transformation.

📌 Business Banking Journey Strategy Director (Toronto)
🏢 BMO
📍 Toronto