Guide students through academic concerns using detailed appeals knowledge, responsive communication, and professional support for the Academic Grievance Centre.

As Academic Affairs Manager, you act as a resource for the Academic Grievance Centre, AMS member societies, and students-at-large. You build a thorough understanding of academic appeals processes and regulations at Queen's. You share relevant procedures and concerns with the student body.

Key Responsibilities:

- Develop knowledge of academic regulations and appeals processes
- Respond to inquiries directed to the Centre
- Share academic procedure information with students
- Ensure student needs receive qualified handling
- Maintain positive stakeholder working relationships

Requirements:

- Attention to detail and cultural sensitivity
- Effective communication and public relations skills
- Problem solving and conflict management abilities
- Strong prioritization and planning skills
- Ability to remain calm under stress

Use academic guidance, communication, and conflict management skills to help students navigate Queen's academic processes and concerns.

📌 Academic Grievance Centre Manager (Kingston)
🏢 Alma Mater Society
📍 Kingston