Build trusted stakeholder relationships at Emburse while leading strategic conversations, success planning, and measurable customer outcomes. Use consultative expertise.

This Customer Success Manager role partners with customers through adoption and optimization of Emburse’s AI-powered expense intelligence platform. You will serve as a strategic partner, bringing industry best practices, insights, and recommendations. Success depends on connecting customer challenges with business objectives, retention, renewals, and expansion.

Key Responsibilities:

- Build trusted relationships across customer stakeholders
- Lead Business Reviews and value conversations
- Provide recommendations from usage and business insights
- Partner with Sales on renewals and expansion




- Advocate for customer needs across internal teams

Requirements:

- Bachelor’s degree preferred or equivalent work experience
- Three or more years in customer-facing experience
- Strong discovery, communication, and relationship-management abilities
- Commercial awareness supporting retention and renewals
- Solid organization managing multiple customer priorities

Bring strategic partnership, discovery, and commercial awareness to guide Emburse customers toward stronger outcomes and lasting value.

📌 Strategic Customer Success Manager (Toronto)
🏢 Emburse Chrome River
📍 Toronto