Ready for growth? Confident Careers Start Here At Laser Clinics Group, our purpose is clear; we empower people to feel confident in their skin
- and that starts with helping our people feel confident in their careers. We’re looking for a Operations and Client Experience Specialist to join our team at Laser Clinics Union Station . This role responsible for delivering exceptional client experience while supporting operational excellence across the clinic network. To Help You Feel Confident in Your Own Skin,

We Offer
Confidence in Your Future: Join the global leader in aesthetics and gain access to world-class training, cutting-edge technology, and ongoing professional development. Follow explicit career progression pathways, learn from experienced leaders. Perks that Empower: Enjoy access to our renowned laser hair removal and skin treatments, plus exclusive advantages across our advanced treatments, products, and injectables. Confidence in Community: Thrive in a fast-paced, dynamic workplace where your team celebrates wins big and small. Participate in paid team events, including Christmas parties and team nights out, while enjoying a culture built on support and collaboration. How You’ll Make an Impact:
- Driving client retention and revenue growth by proactively managing bookings, rebooking initiatives, client reactivation campaigns, consultation conversions, and product recommendations, helping clinics maximize utilization and performance.
- Enhancing the client experience at every touchpoint through timely communication, effective complaint resolution, personalized support,



and consistent delivery of exceptional service, contributing to high client satisfaction, strong NPS scores, and positive online reviews.
- Providing data-driven insights that improve clinic performance by analyzing operational and commercial metrics, identifying trends and performance gaps, and delivering actionable recommendations that support growth and operational excellence.
- Creating operational consistency and efficiency across the clinic network through accurate reporting, payroll and administrative support, project coordination, and implementation of standardized processes that enable clinics to run smoothly and effectively.
- Supporting compliance, governance, and informed decision-making by maintaining data integrity, assisting with audits and health & safety requirements, and partnering with clinic leaders to identify risks, opportunities, and strategic improvements.
- Uphold Our Values: Foster a workplace culture built on Passion, Care, and Determination, helping your team thrive. What You’ll Bring to the Team
- Experience in customer service or retail, ideally in a beauty, health, or wellness environment.
- Proficiency in Microsoft Office Suite; specifically, Microsoft Excel




- Exceptional interpersonal skills with a genuine passion for helping others feel confident.
- Strong organizational skills and attention to detail.
- Professional presentation and the ability to thrive in a fast-paced environment.
- Flexibility to work across various shifts, including weekends and public holidays
- This role follows a hybrid work approach where you will work remotely and in clinic each week. Why choose Laser Clinics? We’re the global leader in aesthetic treatments, but what truly sets us apart is our people. Confidence isn’t just what we deliver to our clients, it’s what we build in our teams. Here, you’ll find the support and opportunity to grow your expertise and shape a career you’re proud of. Laser Clinics operates over 150 locations across Australia, New Zealand and Canada. Our unique 50/50 franchise model means we’re invested in every clinic’s success, and in yours. When you join Laser Clinics, you join a team built on Passion, Care, and Determination, and a culture where People, Expertise, and the Freedom to be you drive everything we do. Ready to build confidence through leadership that empowers? Apply now and help shape the future of confidence at Laser Clinics. Visit us at www.laserclinics.ca/careers/ Follow our Careers Instagram: @laserclinicslifeandcareers Pay: From $23.00 per hour

Benefits:
- Employee assistance program
- Extended health care
- Mileage reimbursement
- Paid time off
- Store discount Work

Location:
Hybrid remote in Toronto, ON

📌 Operations and Client Experience Specialist (Toronto)
🏢 Laser Clinics
📍 Toronto