ServiceNow SAM Pro Consultant | ITAM, Contract Management & AI Automation

Location:
Remote | Duration: November 9, 2026 – March 5, 2027 | Work Model: Part-Time, 20 Hours/Week

Job Type
Independent Contract (T4 or Incorporated, To Be Confirmed) End Client: Global Technology & Entertainment Company

About the Role
Our consulting client is seeking an experienced ServiceNow SAM Pro Consultant to support the implementation and configuration of Software Asset Management Professional (SAM Pro), IT Vendor Service Management, and AI & Automation capabilities within the ServiceNow platform. This is a part time consulting engagement requiring approximately 20 hours per week. The consultant will work closely with the existing ServiceNow platform team to deliver new capabilities, configure out-of-the-box functionality, support integrations, execute sprint activities, and remediate defects. The engagement will focus on establishing an initial operating capability for SAM Pro, implementing baseline IT Vendor Service Management using ServiceNow Contract Management functionality, and supporting AI-driven automation initiatives.

Key Responsibilities
ServiceNow SAM Pro Implementation
- Configure and enable ServiceNow Software Asset Management Professional (SAM Pro) using the SAM Pro Essentials methodology.
- Implement out-of-the-box software asset management workflows and recommended processes.
- Integrate SCCM with ServiceNow using Service Graph Connector for non-SaaS software asset data.
- Configure Microsoft and Adobe SaaS integrations for software entitlement loading and reconciliation.
- Support software license management, entitlement tracking, compliance, and optimization.




- Troubleshoot integration issues and perform defect remediation. IT Vendor Service Management & Contract Management
- Configure ServiceNow Contract Management module capabilities to support IT Vendor Service Management.
- Implement contract record management processes and configure relevant workspaces.
- Integrate Contract Management functionality with SAM Pro workflows.
- Establish visibility into software entitlements and contractual obligations.
- Configure scalable contract management processes that can support additional vendor agreement types. AI & Automation Enablement
- Support AI and automation enablement initiatives within the ServiceNow platform.
- Collaborate with the existing platform team to configure and deploy automation capabilities.
- Identify opportunities to streamline manual processes using ServiceNow automation.
- Assist with development, configuration, testing, and troubleshooting of automation solutions. Platform Development & Delivery
- Perform ServiceNow platform configuration and development activities.
- Participate in sprint execution, testing, and defect remediation.
- Collaborate with technical teams and business stakeholders.
- Follow ServiceNow out-of-the-box configuration best practices wherever possible.




- Provide knowledge transfer to enable the internal platform team to maintain and expand the implemented solutions. Required Skills / What You Bring
- Strong hands-on experience with ServiceNow platform configuration and development .
- Practical experience implementing and configuring ServiceNow SAM Pro (Software Asset Management Professional) .
- Knowledge of Software Asset Management processes, software entitlements, license reconciliation, and compliance.
- Experience with SCCM integration and ServiceNow Service Graph Connector .
- Experience configuring Microsoft and Adobe SaaS integrations within ServiceNow SAM Pro.
- Experience with ServiceNow Contract Management and vendor-related workflows.
- Understanding of IT Vendor Service Management processes.
- Experience with ServiceNow workflow automation, integrations, and troubleshooting.
- Ability to independently execute configuration, development, testing, and defect remediation activities.
- Strong communication and stakeholder collaboration skills. Nice to Have
- Experience with ServiceNow AI and Automation Enablement initiatives.
- Experience with SAM Pro Essentials implementations.
- Experience connecting software asset management processes with vendor contracts and contractual obligations.
- Experience supporting internal ServiceNow platform teams through knowledge transfer. Engagement Details
- Start Date: November 9, 2026
- End Date: March 5, 2027
- Estimated Workload: 20 hours per week (50% allocation)
- Project Delivery: Approximately 15 consecutive weeks, subject to confirmation of the project schedule

📌 ServiceNow Technical Consultant (Canada)
🏢 Agility IT
📍 Canada