Coordinate customer service operations in Toronto with United Way Greater Toronto, using databases, Excel, and robust communication skills. This nine-month contract supports donors, volunteers, and staff.

Reporting to the Manager, Customer Service, you will serve as a first point of contact while coordinating Operations and Account Services activities. The role combines inquiry resolution, donation processing, reporting, documentation, database maintenance, and operational support. It requires one to three years of administrative experience serving internal and external constituents.

Key Responsibilities:

- Resolve telephone and email inquiries across customer entry points
- Process phone donations and issue accurate tax receipts
- Create KPI dashboards and circulate regular operational reporting
- Maintain knowledge bases, procedures, records,



and training documentation
- Coordinate schedules, progress tracking, platforms, campaigns, and database activities

Requirements:

- One to three years of administrative experience
- Database experience and intermediate to advanced Excel and Word skills
- Strong mathematical, organizational, communication, and time management abilities
- Excellent accuracy, attention to detail, and deadline management
- Constituent Relationship Management experience considered an asset

Bring customer service, reporting, database, and coordination expertise to United Way Greater Toronto's Toronto operations team.

📌 Customer Service Operations Coordinator (Toronto)
🏢 United Way Greater Toronto
📍 Toronto