Subsidiary: COLAS CANADA INC.
Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and much more. Through a partnership with the Colas Companies in the USA & Canada Colas IS Support helps empower our employees for success while also providing direct contact with users and other innovators across the organization. To learn more about Colas IS Support visit www.colasiss.com/.
Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain.
Colas IS Support and the Colas companies in North America are part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit www.colas.com.

Mission

As a Technical Support Analyst, you will be part of a distributed team of highly skilled professionals who take pride in their technical expertise, problem-solving abilities, and customer-focused approach. As the face of Colas IS Support within your assigned territory, you will interact directly with internal customers,



delivering exceptional on-site and remote support for a wide range of technical issues. This hybrid role requires four days per week in the office and one day working from home.

What We Offer

- Annual base salary of $80,000–$90,000
- Comprehensive health and wellness benefits
- Retirement and financial well-being programs
- Paid vacation and approved time-off programs
- Professional development and career-growth opportunities

Final compensation will reflect the successful candidate's qualifications, experience, internal equity, and the scope of the role.

Main Responsibilities

- Assist our customers in maximizing their use of our information technology
- Provide technical support and administration for our business-critical systems, including:
- Microsoft Windows 11 and Server with Active Directory
- Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants
- Systems such as Teams Telephony
- Microsoft Office Suite and Microsoft Office 365
- Prioritize incoming requests from throughout the region made by phone, e-mail, ServiceNow, and in-person
- Travel to our locations within your territory to resolve critical issues on a moment’s notice
- Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems,



coordinate resources and share solutions
- Lead or participate in infrastructure, security, and technology modernization projects within your territory
- Assist with support and troubleshooting of business applications (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows
- Support corporate mobile devices including iOS and Android smartphones, tablets, and associated mobile applications
- Support conference room technology, Teams Rooms, presentation equipment, and collaboration tools
- Manage the lifecycle of end-user technology assets, including onboarding, device deployments, software installations, hardware replacements, inventory audits, access management, and CMDB updates
- Maintain accurate IT asset records including computer deployments, hardware replacements, inventory audits, and CMDB updates
- Create and maintain technical documentation, standard operating procedures, and knowledge base articles to improve support efficiency
- Support office, shop, pit, plant, and field operations where technology availability directly impacts production and business continuity
- Collaborate with other IT teams, vendors, and business stakeholders to resolve incidents and implement service improvements
- Coordinate with external vendors and service providers to troubleshoot issues, perform installations, and maintain IT services
- Provide qualified onsite support for business leaders and operational stakeholders, ensuring minimal disruption to business operations
- Develop relationships across ISS North America teams and regions to promote communication
- Empathize and communicate with customers t

📌 Technical Support Analyst (St. Albert)
🏢 Colas Canada
📍 St. Albert