Support everyday banking clients at CIBC using financial services knowledge, transaction support, and digital banking guidance on-site full time.
As a Client Engagement Associate within Personal and Business Banking, you provide first-line assistance in a banking centre. You answer questions, complete transactions, support basic banking product sales, and connect clients with appropriate specialists. Your work strengthens relationships while contributing to banking centre success. Client service, empathy, financial products, and digital literacy are central to the position.
Key Responsibilities:
- Help clients manage accounts and banking products
- Answer questions and assist with everyday transactions
- Explain digital banking options and mobile applications
- Support sales of basic banking products
- Identify specialist referral opportunities and connect clients
Requirements:
- Client-first approach focused on meaningful interactions
- Goal-oriented mindset and commitment to accomplishing goals
- Respectful, authentic interpersonal communication
- Curiosity and passion for learning
- Digital savvy and adaptable to evolving technologies
Bring client service, transaction support, financial products knowledge, and digital literacy to CIBC’s banking centre team.