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Job Description
Key ResponsibilitiesProvide day-to-day technical and operational support for enterprise systems and API gateway platforms across production and non-production environments.
Support API consumers throughout the lifecycle, including onboarding, integration, connectivity setup, testing, deployment, and post-production support.
Diagnose and resolve API and platform-related issues involving:Connectivity and network communicationAuthentication and authorizationAPI and gateway configurationPerformance and latencyService availabilityIntegration failuresManage and troubleshoot SSL/TLS certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS) configurations.
Monitor system and API health using Splunk and Dynatrace, leveraging logs, traces, dashboards, alerts, and other monitoring data to identify and resolve issues.
Manage and coordinate production incidents, ensuring timely investigation, appropriate escalation, stakeholder communication, and resolution across technical teams.
Troubleshoot non-production issues impacting consumer development, integration testing, deployment activities, and release readiness.
Track incidents and support requests through their lifecycle, ensuring appropriate prioritization, ownership, escalation, follow-up, and closure.
Work collaboratively with application, infrastructure, network, security, middleware, and API teams to resolve complex cross-platform issues.




Maintain and continuously improve operational documentation, troubleshooting guides, support procedures, runbooks, and knowledge-base articles.
Review security and vulnerability reports and coordinate with relevant technical teams to track vulnerabilities through remediation and closure.
Participate in scheduled releases, implementation activities, and production support as required.
Required Skills & ExperienceStrong experience in enterprise application, middleware, API, or production support environments.
Hands-on experience supporting API Gateway / API Management platforms.
Strong understanding of REST APIs, HTTP/HTTPS, API communication, and web-based integration technologies.
Experience troubleshooting authentication and authorization issues within API environments.
Hands-on understanding of SSL/TLS, digital certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS).
Strong experience with Splunk for log analysis, troubleshooting, monitoring, and operational support.
Experience using Dynatrace for application/API monitoring, performance analysis, dashboards, traces, and alerts.
Solid troubleshooting skills across connectivity, configuration, availability, and performance-related issues.
Experience working within structured incident management and production-support processes.




Ability to coordinate issue resolution across multiple technology teams and communicate effectively with both technical and business stakeholders.
Strong documentation skills, including creation and maintenance of runbooks, troubleshooting guides, and operational procedures.
Experience supporting production and non-production environments in a large enterprise setting.
Preferred / Nice-to-Have SkillsExperience with IBM products and technologies, particularly within API, middleware, or integration environments.
Experience working in large, complex enterprise or financial-services environments.
Familiarity with vulnerability management and security remediation processes.
Understanding of ITIL-based Incident, Problem, and Change Management processes.
Experience supporting business-critical platforms with defined availability and operational requirementThe base compensation range for this role in the posted location is: 70000 to 90000Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
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📌 SRE-System & API Gateway Support Specialist (Toronto)
🏢 Capgemini
📍 Toronto