Deliver customer service at TD Canada Trust in Thornbury, Ontario, using transaction processing and banking solution advice daily.
This Customer Experience Associate serves Personal & Commercial Banking customers at the branch. You will understand needs, recommend suitable solutions, process transactions, and resolve concerns. The role requires explicit communication, operational accuracy, and discretion with confidential matters.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments
- Determine customer needs and recommend banking solutions
- Resolve concerns and escalate non-standard activities
- Promote solutions while completing accurate business processes
- Connect personally and explain banking processes clearly
Requirements:
- High School diploma or one-plus years relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management
- Hands-on MS Office and internet knowledge
- Accurate, detail-oriented, courteous communication skills
Support positive TD customer experiences through banking transactions, needs-based advice, and accurate service in Thornbury.