TELUS Health is seeking a dedicated Quality Assurance and Continuous Improvement qualified to manage high-volume appeal files within a structured, privacy-conscious process. You will engage with employees, employers, and union representatives across multiple agreements, ensuring timely, accurate updates and escalation prevention.
The role emphasizes precise adherence to processes, strong communication, and a patient, empathetic approach in challenging situations while upholding
📌 Remote Appeal Case Specialist (Toronto)
🏢 TELUS Health (Canada)
📍 Toronto
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