Use Cyara Velocity to automate IVR testing across contact center platforms as a Bilingual IVR Automation Tester. Validate complete customer journeys through rigorous QA automation.

This tester designs, executes, and maintains automated IVR test suites for CCaaS environments. The work covers functional, integration, regression, and end-to-end testing. Strong knowledge of IVR testing, telephony concepts, and QA methodologies supports reliable validation.

Key Responsibilities:

- Develop automated IVR test cases using Cyara Velocity
- Validate menus, prompts, DTMF inputs, and speech recognition
- Test routing, transfers, queue management, and error handling
- Maintain reusable, parameterized automation and regression suites
- Analyze results and support defect triage activities

Requirements:

- Hands-on experience with Cyara Velocity automation testing
- Robust IVR and Contact Center Testing knowledge
- Understanding of SIP, routing, queueing, and call transfers
- Expertise in QA methodologies and defect tracking tools
- Excellent analytical and troubleshooting skills

Apply your Cyara Velocity, IVR, telephony, and CCaaS QA automation expertise to validate dependable customer journeys.

📌 Bilingual IVR Automation Tester (Toronto)
🏢 K&K Global Talent Solutions
📍 Toronto