Use French and English communication skills as a Client Experience Advisor at Tangerine’s Moncton, New Brunswick call centre. Support clients through banking conversations.
This full-time position starts in January 2027 and provides client support across inbound, outbound, and eService channels. You will address daily banking needs, explain financial products, and recommend suitable solutions. The role also emphasizes self-service education, first contact resolution, and adapting to contact centre technology.
Key Responsibilities:
- Deliver friendly service through inbound, outbound, and eService channels
- Support clients with daily banking needs
- Recommend products meeting clients’ financial needs
- Educate clients about financial products and self-service channels
- Drive first contact resolution and address service barriers
Requirements:
- Robust oral and written English and French communication skills
- Curiosity to help meet client needs and build solutions
- Passion for exceptional client experiences
- Problem-solving and conflict-resolution capabilities
- Availability for shift work, training, weekends, and holidays
Bring bilingual communication, problem-solving, and banking service skills to Tangerine’s Client Experience Advisor team in Moncton.