Analyze online order issues and vendor requests as an eCommerce Operations Analyst supporting a Canadian retail organization through Aquent. This one-year contract suits organized problem-solvers.

Work with vendors, stores, customer service, and internal partners to keep eCommerce orders moving smoothly. The early-career position emphasizes order investigation, operational inbox management, Excel tracking, and timely issue resolution. You will gain hands-on experience within a large retail setting while supporting established processes and multiple requests.

Key Responsibilities:

- Manage operational inbox requests from vendors, stores, and customer service
- Investigate order discrepancies, delayed shipments, and cancellations
- Coordinate information gathering and issue resolution with internal partners




- Review reports, dashboards, and trackers for outstanding orders
- Maintain accurate case notes and Excel trackers

Requirements:

- One to three years in eCommerce operations or related work
- Experience managing multiple cases, orders, or operational tasks
- Strong written communication with internal and external partners
- Practical problem-solving and follow-through to resolution
- Experience using Excel, spreadsheets, reports, or tracking systems

Apply your order management, vendor coordination, and Excel skills as an eCommerce Operations Analyst with Aquent.

📌 eCommerce Operations Analyst Order Management (Toronto)
🏢 Aquent
📍 Toronto