ASSISTANT MANAGER.

Location: West Island of Montreal.
Position: Full-Time.
Team: Approximately 60 employees.
Reports to: Ownership.

THE ROLE:

We are looking for an experienced, confident and organized Assistant Manager to lead the day-to-day operation of a spa. The Assistant Manager will be responsible for leading the team, maintaining exceptional client service, overseeing daily operations and helping drive the overall success and profitability of the spa.

KEY RESPONSIBILITIES:

Team Leadership:

- Lead, motivate and support a team of approximately 60 employees.
- Set clear expectations for professionalism, performance and client service.
- Coach employees and address performance issues when required.
- Participate in recruitment, onboarding and training.
- Create a positive, respectful and accountable team culture.

Client Experience:

- Ensure a consistently exceptional luxury client experience.
- Maintain high standards throughout reception, treatments and all client interactions.
- Handle client concerns professionally and ensure appropriate service recovery.
- Monitor and maintain the overall presentation and standards of the spa.

Daily Operations:

- Oversee the daily operation of the spa and ensure it runs smoothly and efficiently.
- Manage staffing, scheduling and daily coverage.
- Ensure policies, procedures, safety standards and service standards are followed.
- Monitor supplies, equipment and facility needs.
- Identify operational issues and implement practical solutions.

Sales & Business Performance:

- Monitor daily and monthly sales and business performance.
- Support the team in achieving sales and service goals.




- Encourage rebooking, memberships, packages, retail and other revenue opportunities.
- Work with ownership on promotions, initiatives and business improvements.

Communication:

- Act as a key link between ownership and the team.
- Communicate priorities, changes and expectations clearly.
- Keep ownership informed of important staffing, operational and client issues.
- Encourage employees to bring solutions and take ownership of their responsibilities.

QUALIFICATIONS:

- 3–5+ years of management experience in a spa, salon, hospitality, wellness or high-end service environment.
- Experience managing a large team; experience with 50+ employees is an asset.
- Strong leadership, organizational and problem-solving skills.
- Excellent customer service instincts and a professional presence.
- Strong understanding of sales and business performance.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent English and French communication skills.

THE IDEAL CANDIDATE:

You are a leader, not simply a supervisor. You are confident, approachable, organized and comfortable holding people accountable. You lead by example, remain calm under pressure,



notice the details and understand that a luxury experience requires consistency at every level.

This is an prospect to take a key leadership role in an established luxury spa and make a meaningful impact on the team, client experience and growth of the business.

Competitive compensation based on experience and qualifications.

ASSISTANTE GESTIONNAIRE DE SPA.

Lieu: Ouest-de-l’Île de Montréal.
Poste: Temps plein.
Équipe: Environ 60 employés.
Supérieur immédiat: Propriétaires.

LE POSTE:

Nous sommes à la recherche d’une personne d’expérience, dynamique, organisée et confiante pour assurer la gestion quotidienne d’un spa.

La personne titulaire du poste sera responsable de diriger l’équipe, de maintenir un service à la clientèle exceptionnel, de assistante superviser les opérations quotidiennes et de contribuer au succès et à la rentabilité du spa.

PRINCIPALES RESPONSIBILITÉS:

Leadership et gestion d’équipe:

- Diriger, mobiliser et soutenir une équipe d’environ 60 employés.
- Établir des attentes claires en matière de professionnalisme, de performance et de service à la clientèle.
- Encadrer les employés et intervenir lorsque des problèmes de performance surviennent.
- Participer au recrutement, à l’intégration et à la formation des nouveaux employés.
- Créer une culture d’équipe positive, respectueuse et axée sur la responsabilité.

Expérience client:

- Assurer une expérience client exceptionnelle et constante.
- Maintenir des standards élevés à la réception, dans les salles de soins et dans toutes les interactions avec les clients.<

📌 Assistant Spa Manager (Dollard-des Ormeaux)
🏢 Maison Aqua
📍 Dollard-des Ormeaux