Posting Information

Posting Number CK54311P

Position Title

No. of Staff Required 2-3

Position Type Casual

If Term position, enter length of Term in months n/a

Position Groups CUPE Civic

Division Active Living & Culture (DV164)

Department Cultural Services (DP159)

Department Name Community Ticketing

Branch Community Ticketing Operations (BR171)

Purpose of your Position - Non Union

The Box Office Clerk is responsible for day-to-day box office duties and responsibilities.

Duties - Union

- Supports the Patron Services Coordinator to administer the day-to-day operations of the KCT box office and administration office.
- Prepares daily attendance records and maintain reports for all receipts and cash deposits for box office.
- Supervising the closing and balancing of daily sales for events and the filing of cash settlement reports and payments.
- Maintains inventory of all box office and office supplies.
- Assists with box office efforts regarding special sales periods (i.e., option periods, season sales, comps) and daily ticket sales.
- Answers patron inquiries at the box office by email and over the phone and process phone and in person orders using KCT Ticketing Software.
- Engages with KCT patrons and support their ticketing needs.
- Responds to public inquiries.
- Maintains knowledge of performances available for sale.
- Perform other duties as required.

Results and Activities - Non union

- High school graduation or equivalent
- Experience
- Bondable/ Cash Handling





Pay Rate Starts at $30.64 with 2 step progressions to $34.29 plus 14% in lieu of vacations, perks and statutory holidays

Posting Date 10/29/2026

Closing Date 11/13/2026

Days of Work Varied - day, evening and weekends

Standard Hours per Day 7

Work can be varied from 8am – 10pm.

Work Location COMMUNITY THEATRE

Specify Work Location In addition to KCT, this position also attends a variety of community events.

Documents Needed to Apply

- Resume
- Cover Letter
- Driver's Abstract
- Other Document 1
- Other Document 2
- Other Document 3

Supplemental Questions

- * Have you had any Customer Service related training?
- Yes
- No

- * How many years of experience do you have in a customer service role?

- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years

- * What level of proficiency do you have using Microsoft Word, Excel and PowerPoint?

- No experience
- Basic
- Intermediate
- Advanced
- Expert

- * How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)?

- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years

- * How many years of cashier/cash handling experience do you have?

- None
- Less than 1 year
- 1 to 2 years
- 2 to 4 years
- More than 4 years

- * This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays?

- Yes
- No

📌 Casual Box Office Clerk (Kelowna)
🏢 City of Kelowna
📍 Kelowna