Shape Manulife’s global HR service innovation in a hybrid Waterloo role, combining product ownership, automation, AI, and digital-first service design.

The AVP, Global People Services translates colleague and stakeholder needs into scalable service models, journeys, workflows, requirements, and roadmaps. This senior leadership role balances business value, experience, operational needs, controls, and technical feasibility. It also builds innovation across automation, AI, self-service, workflow, and knowledge.

Key Responsibilities:

- Translate needs into scalable service models and product roadmaps
- Lead GPS product ownership across business and operational priorities
- Build innovation pipelines spanning automation, AI, and self-service
- Set standards for knowledge, procedures, playbooks, and learning content




- Use insights to improve effectiveness and reduce avoidable errors

Requirements:

- Senior leadership in service design, product management, or transformation
- Experience translating policy, process, technology, and data into operations
- Robust HR service delivery and employee experience knowledge
- Knowledge of digital products, workflow, automation, and AI-enabled operations
- Analytical judgment and senior stakeholder influence

Apply service design, product ownership, automation, and AI expertise to advance Manulife’s global People Services innovation agenda.

📌 Global HR Service Innovation Executive (Toronto)
🏢 Manulife
📍 Toronto