11-20-2026

VICTIMSERVICES CASE WORKER

Surrey PoliceService (SPS) is Surrey’s new municipal police agency. On November 29, 2024,SPS became the police of jurisdiction, and assumed responsibility and commandfor policing and law enforcement in Surrey. SPS is working to redefine policingwith innovative new approaches and community-based solutions. It’s an excitingtime as SPS continues to expand our team with talented people who want to helpshape the future of policing in Surrey. To date we’ve hired over 700 policeofficers and over 550 civilian support staff and will grow to be one of thelargest independent police services in Canada. Since day one, SPS has beenintentional about building a culture that is inclusive, respectful andsupportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a regular full-time Victim ServicesCase Worker to join our CommunityPartnerships Support Section, within the Community Policing Bureau. Reporting tothe Community Partnerships Manager, the incumbent, under the supervision of themanager, provides direct support services to crime and trauma victims andwitnesses. Duties include providing crisis intervention support and ongoingfollow up to victims, family members and witnesses in immediate aftermath ofcrime or trauma.

Theposition also assists with emergency responses, referrals, court support andcase updates. The Victim Services Case Worker works with police, firepersonnel, and community agencies to ensure victims’ safety and access toresources. Considerable independence of judgment is required to be exercisedwithin established guidelines and according to policies and procedures.



Theincumbent will be required to attend crime scenes and court. May be exposed tobodily fluids and highly stressful situations.

Schedule / Hours of Work

The anticipated schedule for this position is 40 hours/week, with a non-standard work weekrequired to support the operational needs of a 24/7 policing environment.Please note that the hours are subject tochange based on operational requirements and in accordance with the CollectiveAgreement.

- Responds to emergencies and criticalincidents at crime scenes, hospitals, homes, or community locations.
- Coordinates emergency transportation totransition house, residence etc. and accompanies sexual assault victims tohospitals for follow up.
- Assists members and emergency personnel bysupporting victims and families during next‑of‑kin notifications and othersensitive situations.
- In consultation with investigating officers,Crown Counsel and external agencies, updates clients on case progress, courtoutcomes, and related processes.
- Provides clients with referrals andinformation about available community and government resources/support servicesincluding but not limited to home and personal safety, non-criminal protectionorders, and replacement of stolen or lost documents.
- Assesses client’s safety, develops safetyplans, and ensures ongoing monitoring and follow-up where appropriate.




- Assists clients with crime victim assistanceprogram applications and victim impact statements and other required documents.
- Conducts court orientations, courtaccompaniment, courthouse tours, with victims and witnesses, includingemergency court accompaniment and Crown Counsel meetings.
- Establishes and maintains appropriate clientfile field notes, computerized documentation, and maintaining diary dates.
- Prepares correspondence, reports, andinformation summaries related to the work.
- Provides feedback on processes andprocedures related to the work.
- Provides or coordinates short-term emergencychildcare as needed.
- Engages in community outreach and conductspresentations to promote awareness of victim services and available supports.
- Presents information to the public staff andattends community meetings as requested by the Manager.
- Assists other staffin performing their duties.

QUALIFICATIONS

- Completionof Grade 12, supplemented by a post‑secondary degree in a related field
- Aminimum of four years of directly related experience
- Anequivalent combination of education and experience may be considered.
- ValidBC Class 5 Driver’s License with a protected driving record.
- This positionrequires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain andmaintain the required police security clearance throughout their employmentwith SPS, which includesa mandatory polygraph examination .

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefitspackage, including extended health and dental coverage, a defined benefitpension through the Municipal Pension

📌 Victim Services Case Worker (Canada)
🏢 Surrey Police Service
📍 Canada