French and English fluency meet problem-solving in this fully in-office Edmonton customer service position with a Canadian e-commerce company.

Aplin is hiring a Bilingual Customer Service Representative for a growing Canadian e-commerce company serving customers across North America. You will support customers through phone, email, and live chat while answering product, order, delivery, return, exchange, and warranty questions. The position suits someone with customer service experience who communicates clearly and listens actively.

Key Responsibilities:

- Support customers in French and English across three channels
- Answer questions about products, orders, deliveries, and warranties
- Investigate concerns and follow through until resolution




- Provide personalized solutions with patience and empathy
- Document interactions accurately using internal systems

Requirements:

- Fluency in French and English, verbally and in writing
- At least two years of customer service experience
- Call centre or high-volume support experience ideally
- Solid problem-solving and active listening skills
- Ability to multitask and stay organized

Apply bilingual communication, customer care, and problem-solving skills while supporting e-commerce customers from Edmonton.

📌 Bilingual Customer Service Specialist (Canada)
🏢 Aplin
📍 Canada