Edmonton
18550 - 118A Ave
Edmonton, AB T5S2K7, CAN

Description

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

Are you ready for this?

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

We’re currently hiring for a Customer Service Representative (CSR) for a 1 year maternity leave contract in our Edmonton Installation Services department. In this role, you’ll support frontline customer service, order processing, and service scheduling. This is a data-driven, process-focused role that serves as a key point of contact for customers, sales, and Service Technicians. Each day, you’ll be responsible for:

- Provide skilled, courteous customer service by phone and in person
- Create and process Service Work Orders and sales quotes
- Enter, review, and proofread orders for accuracy and completeness




- Confirm customer service requirements and communicate updates clearly
- Schedule and book Service Technicians to maximize efficiency
- Enter and manage appointments using an online scheduling system
- Confirm schedules with customers and technicians
- Ensure required products and special materials are ordered and available on time
- Contact customers to arrange and collect final payments
- Provide administrative support to the sales team and assist colleagues as needed

This is a role where clear communication and a proactive approach makes all the difference in delivering an exceptional brand experience.

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

- High school diploma or equivalent
- 1-2 years of solid experience in customer service, bringing a strong foundation in helping customers
- Proficient with computer systems and comfortable learning new tools
- Builds effective relationships and maintains a warm, professional phone presence
- Thrives in a high-paced environment, easily managing multiple tasks
- Skilled in research and analysis to get to the root of issues
- Meticulous attention to detail, strong organizational skills,



and a commitment to continuous learning to meet the role’s demands
- Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority
- Excellent time management and prioritization abilities
- Communicates professionally and courteously, adapting to different customer needsExperience in sales or building construction would be a valuable asset

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/

Diverse by design.

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes d

📌 Customer Service Representative (Canada)
🏢 All Weather at Home
📍 Canada