Lead Manulife Bank’s default management team in Waterloo, Ontario, using mortgage servicing expertise and empathetic customer support in a hybrid workplace.

As Default Management Supervisor, you will lead a multi-location team managing mortgage and lending delinquencies, loss mitigation, and resolution strategies. You will balance customer outcomes, operational effectiveness, and risk management objectives. The work includes coaching employees, supporting complex situations, and partnering across Lending, Risk, Legal, Customer Experience, and Operations.

Key Responsibilities:

- Lead, coach, and develop a high-performing team
- Support delinquency management and loss mitigation activities
- Monitor productivity, quality, work volumes, and service performance




- Review escalated arrangements and risk mitigation recommendations
- Maintain regulatory, legal, and policy compliance

Requirements:

- Three or more years of progressive default management experience
- Previous people leadership and team coaching experience
- Understanding of residential mortgages and lending practices
- Knowledge of insolvency, bankruptcy, and collections practices
- Solid analytical, communication, and decision-making skills

Bring mortgage delinquency leadership, customer-focused judgment, and risk oversight to Manulife Bank’s Waterloo-based hybrid team.

📌 Default Management Supervisor (Canada)
🏢 Manulife
📍 Canada