Support specialty pharmacy patients at Cencora through prior authorization processing, insurance verification, and accurate case documentation. This is a full time healthcare support role.

The Personal Care Specialist supports patient access processes within Cencora and its affiliated company, Innomar Strategies. You will record patient interactions, update pharmacy system notes, and maintain privacy requirements. The work includes payer forms, coverage reviews, financial assistance applications, and specialty pharmacy referrals. Routine inquiries receive scripted answers, while complex issues are escalated appropriately.

Key Responsibilities:

- Record patient interactions and update pharmacy system case notes
- Process prior authorization requests and track payer decisions




- Verify insurance coverage and document formulary information
- Complete manufacturer copay applications and submit paperwork
- Coordinate specialty pharmacy referrals and patient calls

Requirements:

- High School Diploma, GED, or equivalent experience
- Three years of pharmacy support or healthcare administration experience
- Prior authorization processing or insurance verification experience
- Associate degree in a related field preferred
- HIPAA or applicable compliance training required

Bring pharmacy support, insurance verification, and documentation experience to Cencora’s specialty pharmacy patient services.

📌 Specialty Pharmacy Patient Support Specialist (Canada)
🏢 Value Apothecaries
📍 Canada