Manage customer orders and shipment updates for Westlake Pipe & Fittings while using JDE and coordinating with internal departments. Customer communication drives this manufacturing customer service position.

This Customer Service Representative processes orders received through phone, fax, EDI, and mail. The work includes order accuracy, customer inquiries, shipment tracing, and documentation. You will maintain files according to SOX compliance and departmental policies while supporting sales and supply chain communication.

Key Responsibilities:

- Input sales orders accurately into JDE
- Track shipments, shortages, overages, and late deliveries
- Communicate order changes with customers proactively
- Maintain customer files and required documentation
- Process returns and invoice adjustments accurately

Requirements:

- Five to seven years of inside sales or customer service experience
- Manufacturing experience preferred
- Post-secondary business management education preferred
- JDE or other mainline ERP experience
- Knowledge of SOX compliance processes

Apply customer service, JDE order management, and shipment coordination expertise to support Westlake customers and sales operations.

📌 Customer Service Order Management Specialist (Canada)
🏢 Westlake Pipe and Fittings
📍 Canada