Are you passionate about luxury retail, exceptional customer service, and creating memorable client experiences?

Adecco is currently recruiting for a Maison Host to join a prestigious luxury jewelry and watch boutique in Downtown Toronto.

As the first point of contact for clients entering the boutique, you will play a key role in delivering an elevated and personalized luxury experience. If you are polished, customer-focused, and thrive in a sophisticated retail environment, this is an exciting prospect to represent an iconic luxury brand.
Join a globally recognized luxury brand and help create unforgettable moments for every client who walks through the door.

Pay rate: $22.00 - $26.00/hour

Location: Toronto, ON

Job type: Temporary | Full-time

Here’s why you should apply:

- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental advantages once qualified
- Free training programs
- New and quicker onboarding process
- Temporary position that could lead to a permanent position

Responsibilities:

Deliver an Exceptional Luxury Client Experience

- Welcome clients and guests in a warm, professional, and engaging manner
- Serve as the first point of contact for all visitors entering the boutique
- Confirm appointments and escort clients to their designated Sales Associate
- Provide information about the boutique, products, and services while ensuring a seamless client journey
- Maintain a polished and professional presence that reflects the prestige of the brand
- Coordinate guest arrivals and manage showroom traffic flow
- Direct clients to the appropriate Sales Associate or Manager
- Offer and facilitate premium beverage service for boutique guests
- Anticipate client needs and ensure every visitor receives personalized attention

Customer Service & Communications





- Manage inbound phone calls in a professional and courteous manner
- Respond to customer inquiries via email and chat
- Assist clients with questions regarding boutique services, operating hours, appointments, and repair processes
- Resolve inquiries efficiently while maintaining a luxury service standard
- Uphold all boutique, corporate, and client experience protocols
- Ensure compliance with established service standards and customer experience guidelines
- Represent the brand with professionalism, confidence, and enthusiasm
- Maintain a welcoming and elegant boutique atmosphere at all times

Qualifications:

Required

- Bachelor's degree in Fashion, Retail, Hospitality, Business, or a related field preferred
- Minimum one year of experience in retail, luxury retail, hospitality, customer service, concierge, contact centre, or a related client-facing environment
- Strong verbal and written communication skills
- Outstanding customer service and interpersonal abilities
- Proficiency with Microsoft Office applications
- Qualified, polished, and confident presentation
- Strong organizational and multitasking skills
- Ability to work effectively in a fast-paced luxury retail workplace
- Must be legally eligible to work, and reside in Canada

Preferred

- Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium customer service
- Multilingual abilities are considered a solid asset
- Passion for luxury brands and exceptional client experiences
- Career-focused individual with a desire to grow within the luxury retail industry

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

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