About Us:

Malach Metal and Machining is a Manitoba based manufacturer known for precision, craftsmanship, and reliable service. We take pride in the work we produce and the people who make it possible. Our team driven culture values safety, continuous improvement, and solid working relationships. We believe in creating an environment where people feel respected, supported, and equipped to grow their skills.

Our team works in a fast-paced, hands‑on manufacturing environment where communication, accountability, teamwork, and doing the job right matter. We are continuing to grow our customer base and are looking for an energetic sales professional who is excited by the challenge of finding new business, starting conversations, and turning opportunities into long‑term partnerships.

Your Impact:

The Customer Service Representative plays an important role in creating a positive and reliable experience for Malach customers. This role acts as a key point of contact for customer inquiries, order information, delivery updates, and general support while working closely with Sales, Production, Shipping, Engineering, and other internal teams.

The Customer Service Representative helps ensure customers receive accurate and timely information, commitments are followed through, and concerns are communicated to the appropriate teams for resolution. This role directly supports customer satisfaction, strong relationships, and Malach’s commitment to dependable service.

Why This Opportunity Matters:

Be part of the team that builds and maintains strong customer relationships. Gain exposure to multiple areas of a manufacturing business. Work closely with Sales, Production, Engineering,



and Shipping to help customers receive the information and support they need. Develop your knowledge of manufacturing, customer requirements, and Malach’s products and services while contributing directly to the customer experience.

Primary Areas of Influence:

Customer Service & Communication:

- Serve as a primary point of contact for customers by phone and email, providing professional, timely, and helpful support.
- Respond to customer inquiries regarding orders, production status, expected completion dates, shipping, delivery, and general account information.
- Maintain regular communication with customers and ensure questions and requests are followed through to resolution.
- Build positive customer relationships through responsive, accurate, and dependable service.
- Communicate changes, delays, or potential concerns to customers in a clear and timely manner.

Order Entry & Customer Requirements:

- Enter and maintain customer orders and related information accurately within company systems.
- Review customer purchase orders for completeness and accuracy within the responsibilities of the role.
- Identify missing information, discrepancies, or changes and obtain clarification before processing where required.
- Maintain accurate customer information, order details, notes, and communication records.




- Ensure customer requirements and commitments are clearly communicated to the appropriate internal teams.

Order Status & Internal Coordination:

- Monitor open customer orders and follow up internally to obtain current production and delivery information.
- Work closely with Production, Shipping, Engineering, Estimating, and Sales to support customer requirements.
- Coordinate internally when customers request changes, updated delivery information, documentation, or other assistance.
- Follow up on outstanding actions to help ensure customer commitments are completed.
- Escalate potential delivery, production, quality, or customer concerns to the appropriate team member or leader.

Customer Concerns & Issue Resolution:

- Receive customer concerns and complaints professionally and ensure they are appropriately documented.
- Gather relevant information to help internal teams understand and investigate customer concerns.
- Escalate quality, delivery, pricing, or technical concerns to the appropriate department for review and resolution.
- Follow up internally and with the customer, as appropriate, to ensure concerns are addressed and communication is maintained.
- Support documentation and follow‑up related to customer feedback and corrective actions when required.

Sales & Administrative Support:

- Provide administrative and customer support to the Sales team as required.
- Assist with customer documentation, order information, reports, and other sales support activities.
- Develop and maintain a strong working knowledge of Malach's manufacturing capabilities, products, services, and proce

📌 Customer Service Representative (Canada)
🏢 Malach Metal & Machining
📍 Canada