If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Restaurant & Banquet Manager.

Position Summary

The Restaurant and Banquet Manager is part of the Food and Beverage leadership team, responsible for overseeing restaurant operations and all phases of banquet functions. The manager coordinates daily activities, supervises staff, and ensures that service standards, departmental policies, and guest satisfaction expectations are consistently met.

What will you be doing?

Reporting to theFood & BeverageManager,you are responsible for performing the following tasks to the highest standards:

Banquets

- Provides explicit and concise communications to everyone having ownership in the success of the event.
- Identifies training opportunities and plans a strategy to accomplish goals.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Manages departmental inventories and maintains equipment.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
- Sets goals and delegates tasks to improve departmental performance.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.




- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews guest satisfaction results with employees.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Participates in the development and implementation of corrective action plans.
- Attends and participates in all pertinent meetings.
- Responsible for ordering supplies/ linens for functions
- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Meet and greet clients.
- Responsible for making the function space visually appealing
- Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
- Responsible for the proper usage and good working order of all equipment,



furniture and fixtures in the Banquet and Catering Section
- Provide unique and creative ideas to enhance meetings & group experience.
- Should possess in depth Knowledge of Food and Beverage preparation and presentation.
- Guide the Banquet servers in set up of tables and place settings.
- Be familiar with all current and upcoming event details.
- Resolve staff and customer concerns quickly and efficiently.
- Should be able to work under pressure and work in long or break shifts.
- Prepare weekly/daily duty lists to correspond with banquet functions and manage labor
- training and performance management.
- Assist with the development and maintenance of policies, procedures and quality standards with the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
- Demonstrate hands‑on management approach to lead our service team
- Give daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guests
- Coach and train employees as well as provide disciplinary action when required
- Understands Marriot and Hilton brand standards and assists with implementation
- Assists with and oversees, airline catering
- Additional duties as assigned or required

Restaurant

- Build and maintain relationships with guests, team members and management alike
- Show leadership in creating a culture that revolves around the experience and enjoyment of food and wine
- Demonstrate high personal integrity, business

📌 Restaurant & Banquet Manager (Canada)
🏢 Four Points by Sheraton Kelowna Airport
📍 Canada