Customer Service Representative – Full-Time

Location:
Midland, Ontario, Canada Employer: BMO Bank of Montreal Suggested compensation: CA$22–$28 per hour Employment type: Full-Time Job Overview As a full-time Customer Service Representative, you will help customers with everyday banking inquiries, account-related questions and general service requests. You will provide courteous, professional assistance, understand customer needs and help them access appropriate banking services. This role requires strong communication, attention to detail and a commitment to delivering a positive customer experience. Responsibilities
- Welcome customers and respond to banking inquiries in a friendly and professional manner.
- Assist customers with general account questions, transactions and routine service requests.
- Answer telephone inquiries, provide accurate information and direct customers to the appropriate banking department when necessary.
- Explain available banking services, online banking tools and self-service options.
- Listen carefully to customer concerns, identify their needs and provide appropriate solutions.
- Maintain accurate customer information and complete routine administrative and data-entry tasks.
- Refer customers to relevant banking specialists for additional financial products and services.
- Handle confidential customer information responsibly and follow established privacy and security procedures.
- Escalate complex customer concerns to the appropriate supervisor or department.




- Work collaboratively with colleagues to maintain efficient branch operations and excellent customer service. Qualifications
- High school diploma or equivalent education preferred.
- Previous customer service, retail or administrative experience is an asset.
- Strong verbal and written English communication skills.
- Professional telephone etiquette and interpersonal skills.
- Basic computer knowledge and confidence using digital applications.
- Good attention to detail and organizational abilities.
- Ability to handle customer inquiries patiently and professionally.
- Willingness to learn banking procedures, products and services.
- Reliable, punctual and comfortable working in a team environment.

What We Offer
- Full-time employment chance.
- Training and professional development.
- Supportive and collaborative work environment.
- Opportunities to develop customer service and financial services skills.
- Potential opportunities for career advancement.

How to Apply
Interested applicants are invited to submit their résumé through Indeed. Please ensure your résumé is submitted in PDF format. Shortlisted candidates will be contacted regarding the next steps in the hiring process. Pay: $22.00-$28.00 per hour Expected hours: 40.0 per week

Benefits:
- Company events
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- Vision care Work

Location:
In person

📌 Customer Service Representative (Midland)
🏢 BMO Financial Group
📍 Midland