About Us
Haven Community Services Inc. is a Calgary-based family support organization providing supervised visitation, supervised exchanges, virtual visitation, court reports, family mediation, case management, and youth community support. We work with families, the courts, and Children’s Services to help children keep safe, positive relationships with their parents and family members.

About the Role
We’re looking for a calm, attentive, and warm person with a positive, non-judgmental approach to supervise visits and exchanges and to handle intake with new clients. The ideal candidate has a background in supervised visitation, youth support, or family law, writes clear and objective reports, and brings professionalism and discretion to every interaction. Visits take place in Calgary and surrounding communities, so travel within the region is required. Responsibilities
- Conduct intake calls with new clients, gather information, explain Haven’s services and policies, and prepare the visitation agreement and guidelines
- Review intake information, court orders, and service agreements before each file begins
- Supervise in-person and virtual visits and facilitate safe supervised exchanges in community settings
- Observe interactions closely and step in when needed to keep children safe and follow court orders or CFS conditions
- Use de-escalation skills to manage conflict calmly
- Write clear, factual, objective visit reports and submit them on time
- Recognize and report concerns of child abuse or neglect as required under Alberta law and Haven’s procedures
- Maintain strict confidentiality and professional boundaries with all parties
- Keep organized records and communicate promptly with the Haven team about concerns, incidents, or schedule changes Requirements




- Experience working with children, youth, or families in a support role
- Fluent in written and spoken English, as reports and agreements must be clear and accurate for court and Children’s Services
- Robust report-writing

skills:
neutral, detailed, and factual
- Strong attention to detail when preparing written agreements and documents
- Basic computer skills for typing reports, intake documents, and agreements
- Knowledge of confidentiality and professional boundaries when working with families in conflict
- Clear Police Information Check with Vulnerable Sector Check, dated within the last 6 months (or willing to obtain one before starting)
- Highly organized and reliable
- Comfortable speaking with clients by phone and handling sensitive information
- Availability for evenings and weekends
- Valid driver’s licence and reliable vehicle to travel to visit locations in Calgary and surrounding communities (no client transportation required) Preferred Qualifications
- Experience providing supervised visitation or supervised exchanges
- Experience in youth support, youth work, or child and youth care
- Experience supporting children or families with disabilities or additional needs
- Experience in family law, family court, or a legal setting
- Understanding of parenting orders, court-ordered conditions, and how visit reports may be used in court
- Diploma or degree in Social Work,



Child and Youth Care, Psychology, Paralegal Studies (family law focus), or a related field
- Clear Alberta Child Intervention Record Check
- Familiarity with Alberta’s child welfare system
- Training in de-escalation, trauma-informed care, or family violence awareness
- Standard First Aid & CPR
- Additional languages Why Work With Haven
- Competitive pay, with performance reviews and opportunities for raises
- Paid time for file review, report writing, and intake
- Mileage reimbursement
- Flexible scheduling
- Orientation and training on Haven’s policies and report format
- No client transportation required
- Small, supportive team
- Meaningful work helping children stay connected to their families Pay: $22.00-$28.00 per hour Expected hours: No less than 3.0 per week

Benefits:
- Company events
- Flexible schedule
- Mileage reimbursement
- Work from home Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred) Application question(s):
- Are you available evenings and weekends?
- Are you comfortable conducting intake calls and preparing client agreements?
- Do you have experience in supervised visitation, youth support, or family law? Please describe briefly.
- Do you have a clear Police and Child Vulnerable Sector Check, or are you able to obtain one?

Education:
- Secondary School (preferred)

Experience:
- Supervised Visitation: 1 year (preferred) Language:
- English (required) Licence/Certification:
- Do you have a valid driver’s licence and reliable vehicle? (required)

Location:
- Calgary, AB (preferred) Willingness to travel:
- 50% (preferred) Work

Location:
In person

📌 Supervised Visitation (Calgary)
🏢 Haven Community Services
📍 Calgary