Job Summary Hiring: Customer Success Manager (Hybrid) Company: FullStackAI Position: Customer Success Manager

Location:
Hybrid

About the Role
FullStackAI is a growing advertising and automation agency helping real estate professionals generate leads, automate their businesses, and convert more clients. We're looking for a Customer Success Manager to take ownership of client onboarding, campaign setup, and ongoing customer support. The ideal candidate is tech-savvy, well-spoken, highly organized, and excellent at communicating with clients.

Key Responsibilities
- Client Onboarding: Conduct kickoff calls with new clients, collect necessary information, and guide them through the onboarding process.
- System Setup: Import prebuilt templates, configure client accounts, and ensure everything is properly set up
- Advertising Campaigns: Set up and launch digital advertising campaigns using our established processes and templates.
- Automations & Calendars: Configure automated follow-ups, appointment calendars, and other client-facing systems.
- Customer Support: Act as the primary point of contact for clients, answer questions, troubleshoot issues, and provide ongoing assistance.
- Client Communication: Maintain consistent communication with clients, provide updates, and ensure they feel supported throughout their experience.
- Quality Control: Verify that client accounts, campaigns, and systems are functioning correctly. What We're Looking For




- Excellent communication

skills:
Must be well-spoken, professional, and confident conducting client calls.
- Tech-savvy: Comfortable learning new software, navigating online platforms, and troubleshooting technical issues.
- Highly organized: Able to manage multiple client accounts and responsibilities simultaneously.
- Proactive: Takes initiative, follows up consistently, and solves problems independently.
- Detail-oriented: Ensures tasks are completed accurately and on time.
- Customer-focused: Friendly, patient, responsive, and committed to delivering an excellent client experience.
- Strong English proficiency: Excellent written and verbal English communication skills. Experience in CRM systems, advertising platforms, or customer success is an asset, but not required. Training and established processes will be provided.

What We Offer
- Fully remote position
- Training and established operating procedures
- Opportunity to grow with a rapidly expanding agency
- Supportive, results-driven work environment
- Long-term growth opportunities opportunities

How to Apply
Please submit a resume with a contact detail We're looking for someone dependable, personable, and comfortable with technology who can take ownership of our clients' experience from onboarding through ongoing support. Pay: $36,000.00-$70,000.00 per year Work

Location:
Hybrid remote in Mississauga, ON L4W 1B7

📌 Customer Success Manager (Mississauga)
🏢 FullStackAI
📍 Mississauga