Key Responsibilities
Member Services & Onboarding
- Welcome and onboard new members with club tours, key setup, and introduction to services.
- Assist with membership sign-ups, renewals, and cancellations.
- Provide exceptional customer service and build strong member relationships. Communication & Administration
- Respond to emails, phone calls, and in-person inquiries in a timely and professional manner.
- Contact and follow up with membership leads via phone, text, and email to convert interest into sign-ups.
- Handle administrative tasks such as data entry, member file management, and reporting.
- Process payments and maintain accurate financial records. Club Maintenance
- Maintain cleanliness and organization of the facility, including workout areas, bathrooms, and office spaces.
- Ensure all equipment and amenities are clean, secure, and fully operational.
Customer Experience & Retention
- Be a friendly, professional presence in the club for member questions, feedback, and concerns.
- Foster a positive club atmosphere that encourages member engagement and retention.
- Assist with planning and executing in-club events, member challenges, and community initiatives.
Job Type
Part Time Pay: $18.00
- $19.00 per hour Expected hours: 8-12 per week Additional pay:
- Commission pay Schedule:
- Weekday afternoons and rotation of Saturdays
Experience:
- Customer Service: 1 year (required) Language:
- French (preferred) Work