Job Responsibility:

Job OverviewThe Intake Coordinator is responsible for gathering all pertinent information from potential clients to present to the admissions interdisciplinary team to determine eligibility for the services offered at Alcove. The duties include reaching out to partners within the community, accurately documenting all information gathered, communicating the results of the analysis with the potential clients, and formally admitting successful clients into the programs.

Duties

Reaching out to partners and clients in the community:

- On an ongoing basis, collect information about clients in the community (types of clients, service needs) in order to ensure that the services offered remain up to date
- Work closely with partners to raise awareness of the services offered by the organization
- Identify, communicate, and propose solutions to barriers that prevent clients and referring organizations from having timely access to the organization's services
- Provide potential clients, their families, providers and referring organizations information about the organization and its services
- Respond in a timely way to requests for services and information - monitor responsiveness by setting and tracking times for responding to requests for services and information

Pre-admission screening:

- Using standardized processes and procedures the Intake Coordinator will:

o Assist in the completion of the application form

o Interview clients to establish their immediate needs

o Gather information on physical, psychosocial history





o Work with clients to determine how they perceive their needs, desired outcomes and expectations of services

o Submit all information to the Manager of Programs who will, with the interdisciplinary team, evaluate and generate a decision on whether or not the potential client will be accepted into the program

- Ensure Pharmacy paperwork has been submitted and delivery is scheduled for admission
- Maintain intake logs and tracking to report volume, update statistics and organizational objectives in the database on a weekly basis

Admissions:

- Prepare all documentation for admissions:

o Welcome binders

o Complete service contracts

o Client file and admission paperwork

o Conduct drug & alcohol urine test upon admission to ensure clean drug and alcohol screen

- Provide program orientation, complete and accurate information about the services and service delivery to the client - how and when services will be provided, client's role, including safety, limitations and possible outcomes, risks, how to prepare for treatment, availability of counseling and support groups
- Enter client statistical information into the database as they are admitted

Skills

- Knowledge of client groups and/or issues related to the program area

o Addiction,



Abuse and Mental health

- Excellent knowledge of community resources
- Knowledge of assessment screening tools
- Knowledge and understanding of all pertinent legislation and policies including the Mental Health Act, the Child and Family Service Act, the Federal and Territorial Criminal Code and all other relevant legislation and acts
- Flexible, adaptable, and able to work effectively in a variety of settings and in a cross-cultural situation
- Ability to establish and maintain collaborative and effective working relationships
- Demonstrates analytical and critical thinking abilities with pro-active decision-making and negotiation
- Robust attention to detail

- Non-violent crisis intervention training is an asset
- Excellent verbal and written communications skills
- Ability to multitask effectively in a fast-paced environment

Proficiency in the use of computers for:

- Word processing, Databases, Spreadsheets, E-mail, Internet and Fax

Education/Certification:

· University degree, diploma or certificate in Social Work, Psychology or another related Human Services field, Experience may be considered as equivalent

· First Aid with CPR

· Clear Criminal Record Check with Vulnerable Sector

· Child Intervention Check

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person

📌 Intake Coordinator (Calgary)
🏢 Alcove Addiction Recovery for Women
📍 Calgary